Shipping &delivery
Nothing here sits in a warehouse — every piece is made after you order it. So your parcel runs on two clocks: the days we spend making it, and the days it spends travelling. Both are below, in full.
TIMELINES
When will itarrive?
Most orders reach their door in 10–15 days from the day we confirm them. Here is where those days go.
- 01
Making
5–7 working days
Mixed, poured, left to cure, then sanded and polished by hand. Bigger pieces and resin sets sit at the longer end.
- 02
Dispatch
Within 24 hours
The parcel is packed and handed to the courier the same or next working day. You get the tracking link that evening.
- 03
In transit
2–8 working days
Depends on your pincode. Metros are quickest; the North-East, J&K and the islands take longest.
Working days are Monday to Saturday. Making time starts the day your order is confirmed, not the day you send the form.
WHAT SHIPPING COSTS
Free on orders of₹499 or more.
Under ₹499 it's ₹70–80 depending on where it's going, and we confirm the exact amount with your price. We deliver anywhere in India and nowhere outside it.
Because there's no cart here, you'll never meet a shipping charge as a surprise at the end. The number reaches you before you pay anything, not after you've decided.
We ship through Shiprocket, which reaches almost every serviceable pincode in the country.
Who actually delivers
We book through Shiprocket, which picks the best courier for your pincode — usually Delhivery, Blue Dart, Xpressbees, Ecom Express, DTDC or Amazon Shipping. You'll see the courier name on your tracking link.
Pincodes we can't reach
A small number of pincodes aren't serviceable at all. If yours is one of them we'll tell you before you pay, and suggest a nearby address instead.
Shipping outside India
Not yet. International resin shipping needs customs paperwork we can't do properly right now, and we'd rather say no than take your money and get it wrong. Message us on Instagram and we'll tell you when that changes.
TRACKING
Following yourparcel
You are never left guessing. From the moment the parcel is picked up, Shiprocket sends automatic updates and we send the human ones.
How updates reach you
- SMS and WhatsApp on the number you gave us
- Email at each scan — picked up, in transit, out for delivery
- A DM from us if anything looks stuck
01Order confirmed
We check the details with you, share the final price and take payment. Making starts the same day.
02Made and checked
Your piece is cured, sanded and polished, then checked over before it goes anywhere near a box.
03Packed and picked up
Wrapped, boxed and handed to the courier. A tracking link lands in your inbox that evening.
04On the road
Follow every scan on the Shiprocket tracking page. Re-delivery attempts follow your courier's own policy.
05Delivered
Please film the unboxing. It takes ten seconds and it's the only thing we need if something is broken.
PAYING FOR IT
Every order isprepaid
Prepaid, always
UPI, cards, net banking and wallets. Every order is paid in full before we start making, because a piece with your letter and your colours on it can't be resold to anyone else.
No cash on delivery
We don't offer COD on anything. Everything here is made to order, so a refused parcel comes back as a custom piece we cannot sell — that is a risk a business this small can't carry.
PACKAGING
How it ispacked
Resin is hard but it chips. Everything leaves here wrapped like it might be dropped, because sometimes it is.
Bubble wrap, twice
Each piece is wrapped, then wrapped again, then set inside a rigid box so nothing rattles.
Gift packing, on request
It isn't added unless you ask. Say so on the order form and it's ₹10 — wrapped, ribboned and ready to hand over. Anything more elaborate, tell us and we'll quote it.
IF SOMETHING GOES WRONG
Damages &refunds
The only thing we take back is a piece that arrived damaged. Everything else is made for one person, so there are no returns and no exchanges. Here is exactly what we do in each case, so you know before you order.
Please film the unboxing
One continuous video, from the sealed parcel to the opened piece, with no cuts. Couriers reject damage claims without it, and it's the only evidence we can send them.
Broken in transit
Send the unboxing video within 48 hours of delivery. We remake the piece and reship it free, or refund you in full — your choice. You keep the broken one; we don't ask for it back.
REMAKE OR FULL REFUND
Wrong or missing piece
If we got it wrong, we pay for it. We remake and reship straight away, and cover the return of anything we sent by mistake.
FIXED FREE
Lost in transit
Shiprocket raises a claim with the courier and those take around 15–20 days to close. We don't make you wait for it — we remake or refund as soon as the parcel is marked lost.
REMAKE OR FULL REFUND
Returns and exchanges
There are none. Every piece is made for one person, with their letter and their colours, so we can't take it back or resell it — that covers a change of mind, a size you'd rather have, or a spelling you already approved. If you spot a mistake in your own details, message us the same day; once making starts we can't undo it.
NOT ACCEPTED
Nobody home
If nobody's in, the courier re-attempts delivery under its own policy before the parcel comes back to us. We hold it and reship whenever you're ready, and we'll tell you what the reshipping costs before we send it.
RESHIPPING CHARGED AGAIN
How refunds arrive
Refunds only happen in the three cases above: damage in transit, our own error, or a parcel the courier loses. Money goes back the way you paid it, within 5–7 working days of us approving the claim.
5–7 WORKING DAYS
Still not sure aboutsomething?
Ask before you order, not after. Send your pincode and we'll tell you the real delivery window for your address.